Hallmark Cards
My name is Mike and I have been the general operations manager for Hallmark Cards Australia for the past 11 years.
Our building is 26 years old and finding the right facilities partner has always been an issue. Broken promises, over promised standards, staffing inconsistencies, poor quality cleaning, value for money…if the problem exists, we have experienced it.
That changed with a flip of a coin, literally.
I was about to complete a tender process when I received information from Fair Company. As the process was coming to the end and I did not feel I was blessed with amazing options I flipped a coin, heads I would call Fair Company, tails it goes in the bin.
Heads it was and I made the call immediately
The conversation was very different in a wonderful way, and I challenged them to produce a full legitimate tender solution in 3 days. Which they did.
The behaviour that got them to present was unique to them – They shared Hallmarks people values and commitment to running a business built on ethics. They were first facilities company to ever talk about their people as part of the solution as opposed to it being a side show.
Their presentation was to the point, about how they would achieve and maintain their results and how Hallmark would benefit from partnering with them. I was convinced that not only had I found the answer, it shared values with me and the business I worked for. Not only all of this but they were value for money.
Since taking over our contract on 1st November 23 they have achieved the following;
Done exactly what they promised
Behaved exactly as they promised
Worked ethically exactly as they promised
Treat their employees exactly as they promised
Charged exactly as they promised
Worked with me exactly as they as promised
Completed the cleaning to the standard agreed, exactly as promised
I have gone from regular internal issues, complaints which I have no defence for and an ever-present concern that visitors will attend our building and they will experience these issues to… nothing, not a single noise from anyone. And all because Fair Company has done exactly what they said they would, all the time.
It has been a shining light in a post COVID world that there are still businesses out there that have values, believe in them and most importantly, live those values every day.
I would recommend Fair Company to anyone. The experience has been a real treat for me personally and my ability to provide my colleagues and tenants with a building space that they can be truly proud of all the time.
Talk to them, flip a coin if you need to, you might end up getting exactly what you and your business want.
We have a sneaky feeling that Fair Company is the perfect cleaning fit for your business. Want to find out more about what we can do for you?
FAIRER TO YOU
FAIRER TO OUR PEOPLE
FAIRER TO THE ENVIRONMENT
FAIRER TO YOU FAIRER TO OUR PEOPLE FAIRER TO THE ENVIRONMENT